Private Homeowners
If you are a private homeowner, please contact:
Customer Care Department Yorkshire / North West:
01422 386806
Customer Care Department North East:
01325 347290
E-mail: Customer.Care@southdale.co.uk
Emergencies (out of office hours)
01422 282601
Housing Association Tenants
If you are a Housing Association tenant, please make them your first point of contact:
Housing Association Contact Numbers:
| Accent Homes | 01274 717500 |
| Chevin Housing | 0845 270 1088 |
| Coast & Country | 01642 771300 |
| Great Places / Manchester Methodist | 0845 8501966 |
| Irwell Valley | 0800 035 2210 |
| Jephson Housing | 01422 373855 |
| Johnnie Johnson | 0845 604 1095 |
| Leeds Jewish Housing | 0113 203 4910 |
| New Fylde Housing | 01253 642000 |
| Pennine Housing | 01422 220220 |
| Places for People | 0800 432 0002 |
| Tees Valley | 01642 261100 |
| York Housing | 01904 636061 |
For any out of office hours emergencies, please contact us on 01422 282601
Please call our emergency line if you find yourself with:
- No central heating (during winter months only)
- No electricity (unless a power cut or consumer unit can be re-set)
- A plumbing leak that can cause damage to the property.
Our advice for tackling a leak:
- If the leak is on a wash basin, WC or appliance then you should isolate the water if possible.
- If the leak can’t be contained as detailed above, you should turn off the water supply to your house using the stop cock. This is the gold-coloured tap that can usually be found under your sink. Turn clockwise until the stop cock feels fairly tight, then turn on a tap in your house (where safe to do so) and let the remaining water in the system drain down.
You should ring Southdale during office hours and report the fault or call the emergency contact number if the problem occurs outside of office hours.
